This Privacy Policy is a legally binding agreement between you and Gear2Go, Inc., a Delaware corporation, its affiliates, and its and their respective agents and representatives (individually and collectively, "Company," "we," "our" or "us"), and applies to your use of the URL, http://www.gear2go.us, and all other websites, social media pages and accounts owned by the Company (individually and collectively, the "Websites"), and all mobile applications owned by the Company (together with the Websites, collectively, the "Company Sites"). Through the use of the Company Sites, the Company provides users the opportunity to take advantage of the various services offered by the Company, including, without limitation, the opportunity to borrow, lease or rent tools, equipment and other items (collectively, the "Services"). Certain capitalized terms used in this Privacy Policy are defined in our Terms and Conditions, which is accessible at http://www.gear2go.us.
This Privacy Policy notifies users of the Services of:
1. What personally identifiable information the Company collects.
2. What personally identifiable information third parties collect through the Company Sites.
3. What organization collects the information.
4. How the Company uses the information.
5. With whom the Company may share user information.
6. What choices are available to users regarding collection, use and distribution of the information.
7. What measures the Company takes to protect the information under its control.
8. How users can correct any inaccuracies in the information. If you feel that the Company is not abiding by this Privacy Policy, as it may be amended from time to time, please contact the Company by telephone at 510) 982-6146, by email at team@gear2go.us or by mail at Gear2Go, Inc., 405 Red Oak Ave, Albany, CA 94706.
1. Information collection and use. The Company is the sole owner of the information collected through the Company Sites. We will not sell, share, or rent this information to others in any way that varies from what is disclosed in this Privacy Policy. The Company collects information from users at several different areas on the Company Sites. This information may include your name, date of birth (to verify your age), address, telephone number, email address, IP address (we may also derive your approximate location from your IP address), payment method information including payment card data (including your credit card number, cardholder name, billing address, expiration date and security code), and Equipment that you request or make available to borrow, lend, lease or rent through the Services.
You may receive information regarding new features, services and special offers that we think you may find valuable. We may also share information with carefully selected business partners. These businesses may use the information we share to provide valuable opportunities and offers. If you'd like to opt out of future mailings from the Company, send us an email at team@gear2go.us. When we present you with the opportunity to receive marketing opportunities from our business partners we will not automatically subscribe you for these promotions, rather we will provide you with the opportunity to opt-in to these third party marketing programs. You may also access the personally identifiable information you have submitted to us by selecting “My Profile” and editing the information as it exists in our system currently. You are also able to access your information in order to update or delete it by sending us an email at team@gear2go.us. We will respond to your request within a reasonable time frame.
We will retain your information for as long as your Account is active or as needed to provide you access to the Services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2. Registration. You must create an Account prior to using the Services. To submit request or accept requests to borrow, lend, lease or rent Equipment through the Services, users are required to provide various items of personally identifiable information (i.e., name, phone number, email address, date of birth, and method of payment information) and select a password. This information is necessary in order for us to verify the identity and eligibility of users to access the Services, to contact users about the Services and to pair requests from Renters with applicable Owners. Your borrowing, lending, leasing or renting of Equipment through use of the Company Sites and Services will not be private, and may be may accessible to other users of the Company Sites and Services.
3. Referrals. If you choose to use our referral service to tell a friend about the Services or the Company Sites, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Company Sites. Your friend may contact us at team@gear2go.us to request that we remove this information from our database.
4. Ordering. Forms to request to borrow, lend, lease or rent Equipment through the Services may gather the following data from users: contact information such as name and address; payment method such as credit card number, expiration date, billing address, and billing phone number. This information is used to bill users for certain fees to use the Services, and to pair requests from Renters with applicable Owners. If we encounter difficulty when processing a request to borrow, lend, lease or rent Equipment through the Services, this contact information is used to contact the user. Payment method information is stored in a secure area on our systems or the systems of a third party payment processor and encrypted for protection. Other than with a third party payment processor, it is not sold or shared with anyone else under any circumstances.
5. Tracking Technologies. We and our partners use cookies or similar technologies to analyze trends, administer the Company Sites, track users’ movements around the Company Sites and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual as well as aggregated basis. We use cookies to remember users’ settings and certain preferences and for authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use the Company Sites, but your ability to use some features or areas of the Company Sites may be limited.
6. Behavioral Advertising. We may partner with one or more third parties to either display advertising on the Company Sites or to manage our advertising on other sites. Our third -party partners may use technologies such as cookies to gather information about your activities on the Company Sites and other sites in order to provide you advertising based upon your browsing activities and interests.
7. Log Files. As is true of most web sites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
8. Sharing. We will not sell, share, or rent personally identifiable information about you to others in any way that varies from what is disclosed in this Privacy Policy.
We will share aggregated demographic information with our business partners and advertisers. This is not linked to any personally identifiable information that can identify any individual person. We may be compensated for sharing this information.
We may also share your physical address with carefully selected business partners. These businesses may use the information we share to mail you valuable opportunities and offers. We may be compensated for sharing this information. You can opt out of future postal mailings from our business partners by sending an email to team@gear2go.us.
We use credit card processing companies to bill users for fees associated with use of the Services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes. We value your privacy, and will never release any Account information to anyone outside of the necessary core groups that help our business function unless our customers give us the authority to do so.
9. Legal Disclosures. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial or bankruptcy proceeding, court order, or legal process served on us, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, and to any other third party with your prior consent to do so. Although the Company assumes no responsibility for the borrowing, lending, leasing or renting of Equipment between Renters and Owners, the Company may disclose your personally identifiable information as a Renter or Owner to the Owner or Renter, respectively, to whom or from whom you desire to or have borrowed, loaned, leased or rented Equipment in order for such other party to recover possession of the subject Equipment or seek redress against you for any loss of or damage to the subject Equipment.
10. Links. The Company Sites contain links to other websites. Please be aware that the Company is not responsible for the privacy practices of other sites. We encourage our users to be aware when they leave the Company Sites and to read the privacy statements of each website that collects personally identifiable information. This Privacy Policy applies solely to information collected by the Company Sites.
11. Social Media Widgets. Certain of the Company Sites include social media features (e.g. the Facebook Like button or other widgets or interactive mini-programs that run on the Company Sites). These features may collect your IP address, which page you are visiting on a Company Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on the Company Sites. Your interactions with these features are governed by the privacy policy of the company providing it.
12. Single Sign On. Certain of the Company Sites may allow you to log in using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personally identifiable information with us such as your name and email address to pre-populate certain forms. Services like Facebook Connect give you the option to post information about your activities on certain of the Company Sites to your profile page to share with others within your network.
13. Emails. If a user wishes to subscribe to our emails, we ask for contact information such as name and email address. We may use your contact information for purposes other than sending you promotional materials. For example, we may use your information to complete transactions requested by you, or to send you administrative communications about any Account you may have with us or about future changes to this Privacy Policy. You may also unsubscribe from promotional emails by emailing us at team@gear2go.us.
14. Security. When the Company Sites ask users to enter sensitive information (such as credit card number), that information is encrypted with encryption software that is generally accepted in the industry. On a secure page, the lock icon on the browsers switches to locked, as opposed to unlocked mode, and back to open mode when you move to a non-secure page. We also do everything in our power to protect user data offline. Only employees who need the information to perform a specific job (for example, a customer service representative) are granted access to personally identifiable information, and are required to lock their workstation computer when they leave their workstation. All employees are kept up to date on our security and privacy practices. Periodically and whenever new policies are implemented, our employees are reminded about the importance of keeping customer data secure and safe at all times. We may store personally identifiable information with third party cloud services providers who employ industry standard security measures. If you have any questions about the security at our website, you can send an email to team@gear2go.us.
15. Additional Information Regarding California.
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of personal information about California residents that we have collected or disclosed within the preceding 12 months:
(1) We collected the following categories of personal information:
A. Identifiers, such as name, contact information and online identifiers;
B. Personal information, as defined in the California customer records law, such as name, contact information, signature and payment card number;
C. Commercial information, such as transaction information and purchase history;
D. Internet or network activity information, such as browsing history and interactions with the Company Sites;
E. Geolocation data, such as device location and IP location; and
F. Inferences drawn from any of the personal information listed above to create a profile about, for example, an individual’s preferences and characteristics.
As described above, we collect this personal information from you and from other categories of sources, including publicly available databases and joint marketing partners, when they share the information with us. Also as described above, we may use this personal information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including, for example, using personal information to develop, improve, repair, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; undertake quality and safety assurance measures; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims.
(2) We disclosed the following personal information to third parties for our operational business purposes:
A. Identifiers, such as name, contact information and online identifiers;
B. Personal information, as defined in the California customer records law, such as name, contact information, signature and payment card number;
C. Commercial information, such as transaction information and purchase history;
D. Internet or network activity information, such as browsing history and interactions with the Company Sites;
E. Geolocation data, such as device location and IP location; and
F. Inferences drawn from any of the personal information listed above to create a profile about, for example, an individual’s preferences and characteristics. We share personal information with our business partners.
(3) We have not “sold” any of the foregoing personal information for purposes of the CCPA. For purposes of this Privacy Policy, “sold” or “sale” means the disclosure of personal information for monetary or other valuable consideration but does not include, for example, the transfer of personal information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of our business.
If you are a California resident, you may request that we:
(1) Disclose to you the following information covering the 12 months preceding your request:
o The categories of personal information we collected about you and the categories of sources from which we collected such personal information;
o The specific pieces of personal information we collected about you;
o The business or commercial purpose for collecting personal information about you; and
o The categories of personal information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such personal information.
(2) Delete personal information we collected from you. To make a request for the disclosures or deletion described above, please contact us at team@gear2go.us or by phone at 510) 982-6146. We will respond to your request consistent with applicable law. You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.
16. Sale of Our Company. In the event that another company acquires us or a significant portion of our assets is sold to another company, all customer data, including financial records and consumer information collected on the Company Sites, may be transferred to the new company. You will be notified via of any such change in ownership or control of your personally identifiable information.
17. Modification. The Company reserves the right to modify or augment any of the terms and conditions of this Privacy Policy, at any time, at our sole discretion. You should periodically review this Privacy Policy, accessible from the Company Sites, for any modifications. All modifications will become effective upon their posting on the Company Sites, but no modification will affect your privacy rights prior to the modifications becoming effective. Your continued use of the Company Sites or your Account following any notification will be confirmation of your acceptance of such changes.
PLEASE PRINT A COPY OF THIS PRIVACY POLICY FOR YOUR RECORDS. If you are unable to print from your device, please contact the Company at team@gear2go.us to request a hard copy of this Privacy Policy.
